Accounts
Managing your online resources
NetID, Active Directory, Password Changes, Resources & Services, Types of Accounts
E-mail & Calendaring
Electronic mail and scheduling
Webmail, Email, SPAM, Calendar, SyncML, Rice Alumni
Help Desk & Training
Need help? Call 713-348-HELP (4357) or:
Request Help, Tutorials, Training, Getting Started, Self Help, SLAs (Service Level Agreements)
Internet & Web
Utilizing online resources
Searching, Web Publishing, Personal Web Pages, Campus Portal, Web Services, Second Life
Labs, Classrooms, Courseware
Supporting teaching and learning
Owlnet Labs & Equipment, Podiums, Reserve, Owl-Space, Course Pages, Request Class/Lab Software, EdTech Blog
My Data (File Storage and Backup)
Saving and Backup
Saving Files, File Backups, Rice Storage System, Subversion
Network Connections
Connecting to On-Campus Networks, Connect from Remote Networks, PDA & Smart Phones
Organization
The IT Organization and department responsibilities are described in the web sit of the Vice Provost for Information Technology
IT Staff List, IT Organizational Chart, IT Organizational Chart by Department
PDAs
Utilizing mobile devices
Recommendations, Oracle Calendar Synchronization, PDA Usage Tips
Policies
Appropriate use and security policies are found in the web site of the Vice Provost for Information Technology
Appropriate Use of Computing Resources Policy, IT Security Policy, Other Policies, Procedures and Guidelines
Printing
Campus printing resources
Check your Charges, Locations and Fees, Reporting Problems
Research Computing
Supporting research computing
Clusters, Consulting, Resources
Security & Viruses
Protecting your computer
Antivirus, Security, Clean Access, Backup, Certificates, Data Security, Firewall, ID Management, Malware, OS Updates, Phishing, Scheduling Office Scan
Software and Hardware
Acquiring new equipment or software
Hardware Recommendations, Purchase, Download, Obtain Rice Licensed Software, Request Class/Lab Software, Personal Computer Repair
Telecommunications
Telephone and telecommunication services
Office, College, Voice Mail, Calling Cards, Telecom Department
Video Services
Audio visual and video teaching, conferencing, and event services
AV Events, On-Demand Web Conferencing,Videoconference,Webcasting
