Office of the Vice Provost for IT:

• Welcome
• Advisory Committee
• Affiliations
• Employment
• IT Internships
• Facilities
• Mission
• News & Events
• Innovation
• Organization (CHART)
  • Administration, Planning, & Finance
  • Academic & Research Computing
  • Enterprise Applications
  • IT Security Office
  • Networking, Telecommunications, & Data Center
  • Systems, Architecture, & Infrastructure
• Policies
• Projects & Programs
• Service Level Agreements

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Reports:

• 2008 VPIT Report
• Help Desk Statistics

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IT

IT tutorials

Help Desk Statistics

The Help Desk works hard to keep the Rice community satisfied with technology on campus. Below are a few graphs depicting both the calls taken by the Help Desk and the tickets generated as a result of support requests:

• 2007 Activity Report (1.5MB PDF)
• June 2006 Calls & Tickets (38KB PDF)
• March 2006 Calls & Tickets (42KB PDF)
• December 2005 Calls & Tickets (97KB PDF)