Summary of Ideas from Conversations with IT in Abercrombie
After-hours IT Training classes, and classes offered in one-hour increments (hard to get away from office for 3-hour course)
Site licenses for software, use of more campus agreements; explore why Mac dual processors have to buy two licenses (one for Mac, one for Windows)
Communicating with faculty: send messages to department coordinator or other representative and they will distribute. Also, if you want us to confirm that we are still using specific software applications in our classrooms and labs, send the list to me to double-check instead of asking an open-ended question.
Tell us:
- What is IT working on this year?
- What are new useful technologies for teaching and research - like Audience Response Systems?
- What new equipment or software updates are planned for our classroom or labs
- New initiatives - services or applications IT is exploring - should go on the IT web site
In requesting assistance through Request Tracker, make it easy to cc in a third party and easy to track if customers log a ticket for someone else in their department.
Ricenet2 can be improved for Abercrombie customers by looking into how the firewalls interfere with server connections and connections in Duncan labs; how/why protocols are highly customized, IP addresses for specific needs, restrictions on ports mean each time a video-conference is set up, the ports have to be checked even if we used it previously for the same purpose.
Certificates on the web need improvement; is there a guideline or general use statement? There seem to be certificates that are no longer legitimate, problems with expirations dates, validity, etc.
