Faculty Survey Results
The Faculty survey, available in January 2006, received 129 responses. A brief summary of the responses to some of the questions is provided below.
Current IT Service & Support (good to outstanding)
| Office Desktop | 92% |
| Classes | 90% |
| Research | 83% |
| Help with who to contact | 89% |
Specific Areas (agree to strongly agree)
| IT Staff are responsive and customer-oriented | 94% |
| IT Staff keep you informed about changes to your equipment | 81% |
| IT Staff explanations are easy to understand | 96% |
| IT informs you about services and facilities | 83% |
| IT print & web resources help you find campus technology information | 83% |
| Help Desk is helpful in assisting with your IT problems in a timely manner | 93% |
IT Support Services
| Improvement needed |
None |
|
|
|
Much |
| Courtesy |
64% |
28% |
8% |
0% |
0% |
| Expertise |
34% |
45% |
12% |
7% |
3% |
| Promptness in returning call/email |
35% |
38% |
18% |
8% |
1% |
| Communicating about issues |
31% |
36% |
23% |
9% |
1% |
| Follow-up |
41% |
35% |
15% |
8% |
2% |
Research Computing (67 responses)
| Who provides primary support? |
|
|
| Web pages/applications |
Non-IT Staff |
28% |
| Data archiving |
Division Representative |
42% |
| Apparatus Control |
Graduate Students |
30% |
| Servers |
Division Representative |
35% |
| Compute Engines |
Division Representative |
34% |
| Research in Computer Science |
Division Representative |
32% |
| Advanced visualization |
Division Representative |
35% |
