New Services Implemented in Conjunction with the SLA

New Services will be rolled out by IT in the next
12-18 months in conjunction with the new Core Services SLA and the new RiceNet2 network infrastructure upgrade:

  • World-class data network
    • Provides 100Mb/sec to 1Gb/sec connection speeds to EACH wired computer – up to 10-100 times faster than many experience now
    • Provides wide area wireless access to the Internet
    • Easy-to-use, fast, and reliable, computer systems
  • NEW Core File Storage
    • Redundant, “enterprise-class”, backed-up, recoverable storage for your critical data
      • 3 GB for faculty
      • 2 GB for staff/grad students
      • 20 GB for each department/unit
  • NEW Core Printing Services
  • NEW Web Hosting Environment
  • NEW Core Email Service
    • SPAM filter for everyone
    • End of quotas as we know them!
  • NEW Collaboration and Learning Environment: “OwlSpace”
    • Course/Learning Management System
    • Student/Program Assessment Portfolios
    • Access to learning object and digital asset repositories
  • NEW Core Desktop Management Services
    • Automated support for securing and protecting your desktop and laptop computers
    • Critical service pack and security upgrades performed automatically
    • Automatic anti-virus protection
    • Remote support at your desktop – with your permission
  • Support Expectations and Performance Clarified, Communicated, and Tracked
    • Performance goals set and progress towards goals reviewed and shared
    • Annual surveys performed and results incorporated into IT operation

For more information, see the SLA Frequently Asked Questions or Additional References