Service Level Agreements:

• FAQ
• New Services
• References

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Office of the Vice Provost for IT:

• Welcome
• Advisory Committee
• Affiliations
• Employment
• IT Internships
• Facilities
• Mission
• News & Events
• Innovation
• Organization (CHART)
  • Administration, Planning, & Finance
  • Academic & Research Computing
  • Enterprise Applications
  • IT Security Office
  • Networking, Telecommunications, & Data Center
  • Systems, Architecture, & Infrastructure
• Policies
• Projects & Programs
• Service Level Agreements

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Reports:

• 2008 VPIT Report
• Help Desk Statistics

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IT

IT tutorials

Additional References for the Service Level Agreements (SLA)

A Service Level Agreement (SLA) creates a framework for the types or levels of support that the division of Information Technology (IT) can offer Rice customers.

Core Services SLA

SLA - Core IT Services Provided to the Rice Community (359K DOC) - This PDF contains the working document for the core IT Service Level Agreement (SLA).

Executive Overview - Core IT Services SLA (116K PowerPoint) - This PowerPoint presentation highlights important aspects of the Core Services SLA.

Will SLAs affect me and my group? Yes. (280K PDF) - This PDF handout contains information on the new services the SLA brings and how they will affect you and your department.

SLA Highlights (144K PDF) - A small tabletop PDF, that can be printed out and used to serve as a reminder as to what the SLA involves and where you can go for more information.

Research Computing SLA

Executive Overview - Research Computing IT Services SLA (108K PowerPoint) - This PowerPoint presentation highlights the important aspects of the Research Computing SLA.

Other SLAs

Instructional Technology - SLA *coming soon*

Undergraduate Computing - SLA *coming soon*

Supported Applications and Supported Hardware
(email, browser, office productivity, databases. graphics, academic specific, PCs, laptops, printers)

• List of Rice University IT Supported Applications - *coming soon*

Rice University Information Technology Policies

• Appropriate Use of Computer Resources
• Security Policy

Personal Computer Assistance

Personal computer repairs and assistance are not supported by the division of Information Technology. However the division maintains a list of local computer repair vendors for your convenience; Rice does not endorse a particular vendor. Refer to the list of computer repair locations at: http://www.rice.edu/market/guides/repair.html