SLA Documents
Departmental suites of applications
http://www.rice.edu/vpit/sla/Software-DeptSupport-80306.xls
Data Storage/Recovery Services
http://www.rice.edu/vpit/sla/StorageServicesv1-2.doc
Core and Non-Core IT Services Provided for the Rice Community by Rice IT
http://www.rice.edu/vpit/sla/ITCoreNonCorev3-6.doc
Rice Media Services fee schedule
http://www.rice.edu/vpit/sla/RMSfees.doc
Rates for Services and Available Subsidies
Media Services – http://www.rice.edu/vpit/sla/fees-media.html
Telecommunications – http://www.rice.edu/vpit/sla/fees-tele.html
Web Services - http://webservices.rice.edu/pricing.cfm
Service level agreement for non-registrar-scheduled classrooms and labs
http://www.rice.edu/vpit/sla/ClassLabNRC0972.doc
Computer Labs
http://www.rice.edu/vpit/sla/2006RoomSupport-010207.xls
File types excluded from tape backups
http://www.rice.edu/vpit/sla/Backup_filetype_exclusions.doc
Decision Tree for Determining Nature of Requested Service
(Core, Non-Core, Non-Core-Subsidized)
http://www.rice.edu/vpit/sla/ITSC-DecisionTree-v4.2.pdf
